TechBytes

Hi, I’m Ali Dianaty, Chief Product & Technology Officer for MiniMed and I’m excited to introduce a new way to keep you informed about the technology you rely on every day for your diabetes management.
We’ll use this space to share system enhancements, what we’re working on, and important status updates – so you know what’s happening. 

Man on using a laptop

Save Our Tech Support Number to Your Contacts
April 9, 2026

We’re working to improve your call center experience so that you can get the help you need, when you need it. In the meantime, save our support line number to your phone contacts. (210) 395-5500 - so it isn’t flagged as spam. This way, you’ll know when we’re calling and helps ensure you don’t miss a callback from our MiniMed 24-Hour Technical Support team. 

We know that long wait times and missed callbacks are frustrating, and we appreciate your patience. Improving your experience is a top priority, and our teams are taking the necessary steps to make connecting with us easier and faster.

Sensor Scanning Tips *UPDATED 
April 3, 2026

With an integrated device, communication between each of the components is key. If you’re seeing a "Scan Error" message on the MiniMedTM Mobile app when scanning a new sensor, try scanning your sensor again by placing it closer to the Near Field Communication (NFC) antenna on your compatible phone.

On most Android devices, the antenna is located on the back of the phone, so you'll want to scan the sensor by touching the BACK of your phone.

On an iPhone, scan the sensor by touching the TOP left-hand corner of your phone.

While scanning, make sure you don’t touch any buttons on the phone or the screen. Move your phone around slowly as needed to find the best position—proximity, orientation, and other factors can affect performance. (For example, a bulky or metallic case can interfere.)

You can also turn your phone off and back on and try scanning again.

If you’re still having trouble, we recommend you try turning NFC off and back on. Instructions vary based on your phone, but they should be located where you find your Wi-Fi and Bluetooth settings.

Step-by-step instructions on how to scan your sensor steps can be found here.

Patch Released for Android OS Update
April 2, 2026 

If you use a Google Pixel phone and experienced issues pairing your sensor with the MiniMedTM Mobile app, an update is now available to help.

Google has released a patch following a recent Android operating system update on Google Pixel devices. We recommend installing the latest update to help improve connectivity - here's how.

If your Google Pixel settings are programmed to update your phone automatically, no action is needed.

If your phone is NOT set to update automatically, please follow these simple steps.

  1. Open the Settings app on your Pixel device. 
  2. Scroll down and tap System.
  3. Tap on System update. 
  4. Tap the Check for update button.
  5. Follow the on-screen instructions to download and install the update. 

If your operating system updates have been paused, please follow these steps.

  1. Go to Settings. 
  2. Tap on System.
  3. Tap on System update. 
  4. Select the Settings icon.
  5. If updates have been paused, cancel the pause to enable updates to resume. 

Users who were issued an App Manager are recommended to keep it as a backup. It does not need to be returned.

Android OS Update
March 31, 2026

Following a recent Google Pixel Android operating system update, users of our MiniMed™ Mobile app experienced difficulty pairing their Instinct sensor, made by Abbott, to their MiniMed™ 780G pump. A quick update on this issue and what we’re doing:  

  • We immediately engaged Google to work on a fix. Google engineers have confirmed they are actively working on a resolution and expect an update to be released this week. 
  • We shipped App Managers to impacted customers to bridge the gap.
  • Our engineering team is strengthening our collaboration with Google to ensure faster communication and response on behalf of our customers moving forward. 
  • Our internal teams are evaluating longer term strategies to improve resilience to future software updates and maintain the reliability our users expect.

We’ll work to test updates in advance when possible in accordance to our rigorous quality standards and immediately look into solutions once we’re made aware.