Notice of Privacy Practices

Updated March 6, 2026

THIS NOTICE DESCRIBES HOW YOUR PROTECTED HEALTH INFORMATION MAY BE USED AND DISCLOSED  BY MINIMED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices ("Notice") explains how MiniMed handles Protected Health Information created or received by MiniMed Distribution Corp., a wholly owned subsidiary of Medtronic MiniMed, Inc., doing business as MiniMed, in its capacity as a healthcare provider subject to the Health Insurance Portability and Accountability Act (“HIPAA”). This may include Protected Health Information (“PHI”) collected by MiniMed through our medical devices (including insulin pumps, continuous glucose monitor, and Smart insulin Pen), device management software (including CareLink™ Personal and CareLink™ Connect), and other associated services (including product support, emails, surveys, education, and online ordering platform), web and mobile applications (including MiniMed™ Mobile, InPen™ App, and more) used in connection with the medical devices or medical device software and / or other associated services (collectively the “Solutions”). For additional information, please review all other relevant privacy notices on our websites.

This Notice does not apply to personal information collected from other MiniMed entities or business units, including any MiniMed websites and mobile applications that do not reference and link to this Notice, to customers outside of the US, or to third-party websites or applications not owned or controlled by MiniMed.

MiniMed is committed to maintaining the privacy of your PHI. MiniMed will only use or share your PHI as described in this Notice, unless we receive your written consent (including consent provided electronically) to use or share your PHI for another purpose.

MiniMed keeps records of PHI that you provide to us as well as information related to the services we provide to you. PHI is any information that (1) identifies you and (2) relates to your past, present, or future physical or mental health, treatment, or payment for treatment. PHI includes your medical history, diagnoses, treatments, current medical condition, and use of prescription medications.

If you have any questions about this Notice, please contact MiniMed at rs.privacyoffice@medtronic.com.


Our Responsibilities

  • We are required by law to maintain the privacy and security of your PHI.
  • We will notify you if a breach occurs that may have compromised the privacy or security of your PHI.
  • We must follow the duties and practices described in this Notice and provide you with a copy upon your request. 

Our Uses and Disclosures of Your PHI: We typically use or share your PHI in the following ways.

  • For Treatment: MiniMed may use or share your PHI for all treatment related purposes, within its capacity as a healthcare provider including coordinating your care with other providers and training, supporting, and educating you on your diabetes products. For example, MiniMed may fax or securely email documents to your treating physicians or other healthcare providers involved in your care.
  • For Health Care Operations: MiniMed may utilize and share your PHI to run its business, improve our products and services, and contact you when necessary. For example, MiniMed may use your PHI to conduct quality or compliance audits, or to review the quality of our products and services.
  • For Payment: MiniMed may share your PHI to bill and obtain payment from health plans or other entities, including for example, federal healthcare programs (Medicare and Medicaid) to obtain payment for devices we sell.

As part of MiniMed’s treatment, payment, and healthcare operations, we may use or disclose your PHI to provide you with non-promotional marketing communications about the health-related products and services that we provide, and about products, services, treatment, or healthcare providers that may be of interest to you.

We may share your PHI in other ways as permitted by HIPAA. For example, we may also use and disclose your PHI without your written authorization as follows:

  • Business Associates. We may contract with third parties to perform certain services for us, such as accounting services, consulting services, or information technology services. In some cases, these third party service providers, called Business Associates, may need to access your PHI to perform the services. Business Associates are required by law and contract to protect your PHI.
  • Disclosures to Parents or Legal Guardians. We may release a minor’s PHI to their parents or legal guardians consistent with applicable laws.
  • Public Health and Safety. We may share your PHI for certain situations such as preventing disease; helping with product recalls; reporting adverse reactions to medications; reporting suspected abuse, neglect, or domestic violence; or preventing or reducing a serious threat to anyone’s health or safety.
  • Research. We may use your PHI to conduct research or disclose it to researchers as authorized by applicable law.
  • Comply with the Law. We will disclose your PHI when required to do so by applicable law.
  • Organ and Tissue Donation. We may share your PHI with organizations engaged in the procurement, banking, or transplantation of organs for the purpose of tissue donation and transplant.
  • Military and Veterans. If you are a member or veteran of the armed forces, we may disclose your PHI as required by military authorities.
  • Coroners, Medical Examiners, and Funeral Directors. We may disclose your PHI to a coroner or medical examiner. This may be necessary to identify a deceased person or determine the cause of death.
  • Health Oversight Activities. We may disclose your PHI to a health oversight agency for activities authorized by law, including audits, investigations, inspections, and licensure.
  • Legal Activities. We may share your PHI in response to a court or administrative order; a subpoena; a workers’ compensation claim; a law enforcement request; or in connection with special government functions such as military, national security, and presidential protective services. If you are or become an inmate of a correctional institution, we may disclose your PHI to the institution or its agents for your health and the health and safety of others.
  • Health Information Exchange. We may participate in electronic exchange networks and some of the uses and disclosures of information described above may be done through electronic means, such as a Health Information Exchange. Other entities may access your PHI for treatment or other permitted uses.

Uses and disclosures of PHI that are not discussed by this Notice or required by law will only be made with your written or electronic permission. For example, your authorization will typically be required for most uses and disclosures for marketing. MiniMed will not sell your PHI to others.

If you provide us authorization to use or disclose your PHI, you may revoke that authorization in writing at any time by sending a revocation request to the address listed at the end of this Notice. If you revoke your authorization, we will no longer use or disclose your PHI for the reasons covered by your authorization except to the extent that we have already acted in reliance on your authorization.

Your Rights Regarding Your PHI: When it comes to your PHI, you have certain rights. This section explains your rights and some of our responsibilities to help you. To exercise any of these rights, please submit a request here or contact MiniMed Privacy at the address listed below.

  • Obtain an electronic or paper copy of your PHI

    o   You can ask to obtain an electronic or paper copy of your PHI. If you do, we will provide a copy or a summary of your PHI, usually within 30 days of your request. We may charge a reasonable, cost-based fee. You also have the right to have us send an electronic copy of your PHI to a third party.

  • Request an amendment or correction to your PHI

o   If you feel that PHI in your record is incorrect or incomplete, you may ask us to amend the information by submitting a written request. You must provide a reason for your request. If we deny your request for an amendment, within 60 days we will provide you with a written explanation of why we denied it.

  • Request confidential communications

o   You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will accommodate reasonable requests.

  • Request limitations on our uses and disclosures of your PHI

o   You can ask us not to use or disclose certain PHI for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect our ability to appropriately serve you. You may ask us not to disclose your PHI to an insurer, for the purpose of payment or our operations. We will agree if you have paid for the service in full and as long as we are not otherwise required to share that information.

  • Request an accounting of disclosures

o   You have a right to a listing of the disclosures we make of your PHI, except for those disclosures made for treatment, payment, or healthcare operations, or those disclosures made pursuant to your authorization. You may request an accounting of disclosures by contacting MiniMed Privacy using the contact information detailed below. We will not list disclosures made earlier than six years before your request. Your request should indicate the form in which you want the list (for example, on paper or electronically).

  • Receive a copy of this Notice

o   You may ask for a paper copy of this Notice at any time.

  • Choose someone to act for you

o   If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your PHI. We will verify that the person has this authority and can act for you before we take any action.

  • File a complaint if you feel your rights are violated

o   You can complain if you feel we have violated your rights by contacting us using the information provided below.

o   You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting their website.

o   We will not retaliate against you for filing a complaint.

Choices You Have About Your PHI: You can tell us your choices regarding certain uses and disclosures of your PHI. If you have a clear preference for how we share your information in the situations described below, please contact us.

  • Individuals involved in your care: You have the choice to provide your preferences regarding sharing your PHI to family, close friends, or others involved in your care.
  • Disaster Relief: You have the choice to provide your preferences regarding sharing your PHI in disaster relief situations.

Note: If you are not able to tell us your preference, for example if you are unconscious, we may share your PHI if we believe it is in your best interest. We may also share your PHI when needed to lessen a serious and imminent threat to health or safety.

Changes to the Terms of this Notice
We may change the terms of this Notice, and the changes will apply to all of your PHI. The new notice will be available upon request and through this website.

MiniMed Privacy Contact Information

All correspondence related to this Notice of Privacy Practices must be submitted to MiniMed Privacy at rs.privacyoffice@medtronic.com or by mail at the following address:

MiniMed Distribution Corp, Inc.
ATTN: MiniMed Privacy, Legal Department
18000 Devonshire Street
Northridge, CA 91325-1219