Contact us

We are here to assist you with any support you may need, every step of the way. Please contact us through your preferred method below.

Please us the options below to contact our Canadian teams. Please click here for international contacts.

Contact us via phone

1 (800) 284-4416

  • Customer Service Inquiries
  • 24-Hour Technical Support
  • Insurance Verification, Order Supplies, Payment Inquiries
  • Speak To An Insulin Pump Technology Consultant

Contact us via email

medtronicdiabetescc@medtronic.com

Contact us via mail

Medtronic Diabetes
99 Hereford Street
Brampton, ON 
L6Y 0R3

Contact us via message

indicates a required field.

Are you an existing MiniMed customer?

This field is required.

Check your upgrade eligibility

Follow these 3 simple steps:

  1. Sign into your account at www.diabetes.shop/devices
  2. Under Devices and products, select the “Check upgrade eligibility” button.
  3. See which program you're eligible for and then submit an upgrade request!

Check eligibility or upgrade >

This field is required.
This field is required.
This field is required.

You indicated that you’re not using insulin to manage your diabetes. Our insulin pumps are approved for the continuous delivery of insulin, so this device may not be a good fit for you at this time.

We have other resources that may be helpful for you:


If your circumstances change, please check back with us and we’d be happy to discuss therapy options that may fit your needs.

You indicated that you’re not using insulin to manage your diabetes. Our insulin pumps are approved for the continuous delivery of insulin, so this device may not be a good fit for you at this time.

We have other resources that may be helpful for you:


If your circumstances change, please check back with us and we’d be happy to discuss therapy options that may fit your needs.

This field is required.

Thank you for being a MiniMed customer. Please sign in to your Diabetes.shop account to see the upgrade options available for you. Submit the Request form within your account and you will be notified about next steps to upgrade.

*
This field is required.
*
This field is required.
*
This field is required.
*
This field is required.
*
This field is required.
*
This field is required.

This form is for customers in the Unites States only. For more information about our products in your region please see our list of international locations.

How can we communicate with you?
This field is required.

I have read and understood the terms of this marketing authorization. I authorize Medtronic to use my protected health information for the purposes described in the authorization.

HIPAA MARKETING AUTHORIZATION FOR USE OF PROTECTED HEALTH INFORMATION

MiniMed* respects the privacy of all our customers. With your permission, we may use your protected health information, including your contact information and health-related data, for marketing purposes, promotional offers, survey opportunities, and advertising that we think may be of interest to you. We may also share your information with MiniMed representatives and contractors.  

Please note that this Authorization is optional, and you may refuse to opt in.  If you do not want to opt in, it will not affect your treatment, health insurance eligibility, or benefits, and you will not be stopped or prevented from accessing the CareLinkTM Personal system, or other MiniMed products, mobile apps, or services. You will be provided with a copy of this Authorization after it is acknowledged.

This Authorization will expire ten (10) years from the date you submit this authorization online but may expire sooner if required by applicable law, or if you remove it by following one of the methods below:

    1. Email takecontrol@medtronic.com
    2. Sign in to the Profile page and update your communication preferences
        at www.Diabetes.shop/communication
    3. Contact Customer Service Center at 800-646-4633

Opting out will not affect actions MiniMed has already taken based on this Authorization. Information disclosed pursuant to this Authorization may be re-disclosed by the recipient of the information and may no longer be protected by federal privacy standards. If you have additional questions about this Authorization, please contact our Customer Service Center at 800-646-4633 or by email at takecontrol@medtronic.com.

Please review our Notice of Privacy Practices and Privacy Statement or contact our support team to get details on how MiniMed processes your personal data, the involvement of affiliates and third-party data processors, cross-border transfer, and your rights as a data subject.

*MiniMed Distribution Corp. and Medtronic MiniMed, Inc. are “Medtronic Diabetes”

This field is required.

I agree to receive phone calls and/or artificial prerecorded marketing voice messages sent from or on behalf of MinMed using automated technology at the phone number(s) I have provided.

CONSENT FOR RECEIPT OF PHONE COMMUNICATIONS

You consent to receiving phone calls, including pre-recorded and auto-dialed communications, at the phone number(s) submitted above using automated technology from or on behalf of MiniMed Distribution Corp. and its business associate MiniMed, Inc. (collectively “Medtronic Diabetes”), concerning the marketing, advertising and/or offers of sale of MiniMed products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for MiniMed to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) e-mailing takecontrol@medtronic.com; or (ii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/communication).

This field is required.

I agree to receive marketing SMS text communications using automated technology sent from or on behalf of MiniMed at the mobile phone number(s) I have provided (message frequency may vary).

CONSENT FOR RECEIPT OF TEXT COMMUNICATIONS

You consent to receiving text messages at the phone number(s) submitted above using automated technology from or on behalf of MiniMed Distribution Corp. and its business associate MiniMed, Inc. (collectively “Medtronic Diabetes”), concerning the marketing, advertising and/or offers of sale of MiniMed products, therapies and services. You also certify that you are (a) age 18 and older and (b) authorizing and consenting to use of the information provided for MiniMed to contact you. Your consent is not a condition for purchase. Airtime, message and data rates may apply. You may opt out at any time by (i) texting "STOP" in return to a text; (ii) sending an email to takecontrol@medtronic.com; or (iii) signing into your myHome profile and updating your communication preferences (www.diabetes.shop/communication).

This field is required.

If you arrived on this site via a social media platform, by submitting this form you agree that Medtronic Diabetes may share your visit to this site with that platform. This information may be used and/or re-disclosed by the originating site under their own privacy practices. See our Privacy Policy for more information. Click here to request information without submitting this form.

Thank you!

We've received your request – we'll be in touch with product information soon.

Oops!

Something went wrong. Please try again later.

Contact us via message

indicates a required field.

*
This field is required.
*
This field is required.
This field is required.
*
This field is required.
This field is required.
This field is required.
This field is required.
This field is required.
*
This field is required.
*
This field is required.
This field is required.
*
This field is required.
This field is required.

Your information will be used and protected in accordance with our Privacy statement.

Thank you!

We've received your request – we'll be in touch with product information soon.

Oops!

Something went wrong. Please try again later.