CareLink^TM Personal Software Support

Answers to common questions

• Registering to CareLink Personal 
• Computer system and software compatibility
• Downloading and installing the CareLink uploader software
• Uploading the pump
• Some helpful tips

Registering to CareLink^TM Personal

Creating a CareLink Account

Getting started: Creating a CareLink account

Registering your CareLink personal account

Understanding GMI and %CV

Understanding and applying GMI and %CV using Carelink

CareLink FAQs

Frequently asked questions: CareLink Personal software

Operating system and browser compatibility

Downloading and installing the CareLink Uploader Software

Before uploading your pump to CareLink and accessing your reports, you will need to download and install the new Uploader software.

•  On the Home screen of your CareLink page, you will need to select "How to Install Uploader" and a page will display.
•  Follow the on-screen instructions.
  

Uploading the pump

Once the uploader is installed, we can now upload your pump.

• On the Home screen of your CareLink page, you will need to select “Upload Device“ and the CareLink Uploader will display.
• If you have never uploaded your pump to CareLink or you received a new/replacement pump, select  “+ New pump“. If your pump was uploaded before, select the pump that appears with the pump serial number.

Helpful tips

Login attempts >3 times

If you tried to log in with an incorrect password more than 3 times, the system will automatically lock your account. You will need to wait for at least 1 hour for the account to unlock. If you need assistance to reset your password, please call our Technical Support number 1(800) 284-4416.

Generating reports

To view the reports, please go to the Reports tab. The list of available reports will display: the Bundled reports and the Single reports. To select any type of report, you will need to click on the “+“ next to the report and click on “Generate Report“. Make sure to select the correct required time period.