Resources for suppliers

MiniMed is committed to building a diverse and effective supplier network. Explore the available resources below, including our global standards to learn more.

Continuous improvement

MiniMed helps millions of patients every year, which is why we strive for unsurpassed reliability and quality in everything we do. This requires a world-class supply chain using Lean Sigma methodologies. We are dedicated to aligning our continuous improvement strategies with our supply base.

Supplier development

MiniMed trained engineers will partner with strategic suppliers to drive process improvements throughout the value stream we share by utilizing tools such as Lean Six Sigma, Kaizen, Rapid Improvement Events, Value Stream Mapping, First Time Quality (FTQ) events, and training to perform gap analyses, reduce lead times, and reduce defects.

Invoicing and payments

To expedite on-time invoice issuing and payments, we strive to make our invoicing and payment processes as efficient as possible. Following are details about our processes:

Purchase orders

MiniMed requires purchase orders for all purchases.

Services rendered on a re-occurring basis will receive a purchase order for a predetermined timeframe.
Invoices need to be submitted for the actual completed services or invoice will be declined.
All packages, packing slips and invoices must be plainly marked with a Purchase Order number.
Invoices must reference PO #, line item(s) and PO line item descriptions otherwise it will NOT be paid.
Before any work is started for MiniMed, please request a PO document from MiniMed.
The PO document displays exactly where to ship goods/perform services, and where to send the invoices for payment.
For tax purposes, it is important that the invoice reflects the MiniMed name listed on the PO.
Please verify your own company name and address on the PO, to the company name and address used on your invoices. Alert the MiniMed buyer of any discrepancies.

Invoices

Invoices must be sent to the mailbox reflected in the “Bill To” details on the PO. Always refer to the PO for the correct address where the invoice should be sent.

When you submit the purchasing invoice as an attachment to the email, it is important to use PDF or XML formatted attachments that are not encrypted or password protected. (The e-mail body should be left blank.)

Payment terms

MiniMed has a corporate standard payment term policy of Net 90 days. These payment terms will be applied unless previously agreed in writing or prescribed by local legal regulations.

You will find the applicable payment terms on your purchase order.

Delivery

Shipping on behalf of MiniMed, including suppliers and third-party logistics (3PL), must utilize the MiniMed Transportation Management System (TMS) when MiniMed is liable for freight costs or has legal liability for in-transit product.

The MiniMed TMS is a software platform that helps MiniMed manage transportation logistics across all modes of transport. MiniMed delivers:

Consolidated freight, reduced redundancy, and improved ease of work to drive operational efficiency
Enhanced data capture and analytics for real-time shipment visibility and performance improvements
Improved customer communication and partner governance to meet or exceed service expectations
Strategic cost control across all modes of transport to maximize value and sustainability

Palletized Air and Ocean Shipments

As part of our ongoing transportation optimization, MiniMed has updated the process for palletized air and ocean shipments paid by MiniMed.

Use of TMS: Suppliers already onboarded should continue using TMS. Those not yet onboarded must contact rs.tmsteam@medtronic to initiate onboarding. Until then, continue using https://routingguides.com/Medtronic.
Updated Carrier Instructions: MiniMed has updated carrier assignments following a network review.
Please refer to the updated routing instructions by mode and lane at: https://routingguides.com/Medtronic
Packaging Compliance: All shipments must follow our Packaging and Shipping Standards.

Key Policy Reminders:

Expedited shipping must be pre-approved.
No additional insurance is needed — MiniMed provides full coverage.
Do not prepay freight or include freight in product costs.
Use Economy service level for all palletized air and ocean shipments, both domestic and international.

For any questions, contact your MiniMed buyer or category manager.

Credits

Suppliers billing to a MiniMed US entity: Credit memos not related to inventory/direct material need to be emailed to rs.minimedamericaapinquiry@medtronic.com.

Evaluated Receipt Settlement (ERS) credit memos should not be sent for inventory/direct material returns. Monthly Statements with open credit balances need to be sent to rs.minimedamericaapinquiry@medtronic.com

Supplier payment processing

MiniMed’s policy is to issue all payments electronically. Payment remittance details are provided via email to a supplier provided address as well as sent electronic to the receiving bank.

Suppliers billing to a MiniMed U.S. or Canada Business/Entity: If you already receive electronic payments and remittances, you do not need to fill out this form. Click here to update bank information, request remittance advices to be sent electronically, or convert from check payment to EFT.

Invoice status inquiry

Contact your regional MiniMed Accounts Payable team to inquire on the status of an invoice or payment.

Americas: rs.minimedamericaapinquiry@medtronic.com

Europe, Middle East and Africa: rs.minimedEMEAapinquiry@medtronic.com

Asia Pacific and Greater China: rs.minimedAPACapinquiry@medtronic.com

Global Purchase Order (PO) Terms and Conditions & Quality Clauses

Terms and Conditions (T&Cs) and additional Quality Clauses both apply to any MiniMed Purchase Order (PO) issued by MiniMed; see Section 1 and Section 2 below for required documentation for a given PO, applicable for your region/country.

Section 1 – Quality clauses for PO Terms and Conditions

Quality requirements in D00006149 Revision D “Purchase Order Terms and Conditions Quality Clauses” apply to each PO issued by MiniMed. Please select from one of the languages below, as appropriate for your region/country.

Purchase Order Terms and Conditions Quality Clauses - English
The following quality clauses apply to all purchases that have the potential to impact the quality of the product and/or services provided by MiniMed's quality management system.

Section 2 – PO Terms and Conditions

If your PO has been issued by MiniMed prior to these terms and conditions publication date, please contact MiniMed to obtain a copy of applicable terms and conditions.

If terms and conditions are not yet available on this website for your country, refer to the terms and conditions printed on each purchase order.

Asia Pacific

Canada

Canada - English and French