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Scheduled orders are automatic recurring shipments of supplies that you can set up ahead of time. Learn how to place a scheduled order online.
Supply reorder FAQ's
I need help placing an order
What are scheduled orders?
What are scheduled orders?
How do I create an order?
How do I create an order?
Orders can be created online on Diabetes.shop, via text, or over the phone. Visit our support to learn how to place an order.
How can I change the shipping address when the order is in progress?
How can I change the shipping address when the order is in progress?
After an order is created, you can change your shipping address for that particular order when it is in NEW status. Once your order is ready to ship or if a product within the order has already been shipped, you will not be able to update your shipping address.
- Go to the Order history page
- Open order details
- Click Manage
- Update your shipping address for that particular order
How can I cancel my order?
How can I cancel my order?
To cancel an in-process order, first sign into Diabetes.shop. From the homepage, you will see your orders by navigating with the arrows to the right and left of the order placards. Click Manage on the order you would like to cancel. You may also cancel your order from your Order history by clicking on the order number.
Once on the order details webpage, you can scroll to the bottom of the page where you will see Cancel order. You will have to confirm you are wanting to cancel this order.
How can I create a custom order?
How can I create a custom order?
We’ve made ordering even easier! Tell us how many days' supply you need, along with how often you change your infusion set, reservoir, or sensor, and we will build you a custom order based on your needs.* Visit our support to learn how to place a custom order.
Create a custom order today!
*Final order quantities will be fulfilled based on prescription.
What insurance do you accept?
What insurance do you accept?
To make an inquiry regarding insurance accepted, please contact the Diabetes Therapy Consultant Team at 1-800-646-4633.
Do you accept Medicare?
Do you accept Medicare?
Medicare and Medicare Advantage customers can access MiniMed solutions. Insulin pump system and supplies can be covered when specific criteria are met — including the MiniMedTM 780G system.
For more information on Medicare, please visit medicare.gov.
What happens if I add a product to scheduled orders that is not covered by my insurance?
What happens if I add a product to scheduled orders that is not covered by my insurance?
MiniMed will contact you if an item is not covered by your insurance and was included as a scheduled order and provide you with options for credit card payment and/or removing the product from your scheduled orders.
While insurance guidelines differ for each customer, most products that are covered and/or require a prescription (i.e., sensors, reservoirs, infusion sets, test strips, etc.) can be placed on scheduled orders.
How can I get emergency supplies?
How can I get emergency supplies?
Contact Supply Management Team: 1-800-646-4633, option 2 (Monday–Friday, 8 a.m. - 6 p.m. CT)
The safety and welfare of our customers is always of great concern to us. Our team will be happy to assist you with obtaining supplies in an emergency. If you need assistance outside of normal business hours, our 24-hour Technical Support team is available around the clock by dialing 1-800-646-4633, option 1.
Please always remember to have the following items with you:
- Insulin pump
- Insulin pump supplies (infusion sets, reservoirs, and inserter)
- Diabetes testing supplies (meter, test strips, and lancets)
- Insulin
For additional information, contact us.
I need help with my order status
Why has my order not arrived?
Why has my order not arrived?
If your order has not arrived, please check the delivery status of your order by signing in to your personal account on Diabetes.shop. Once you have signed in, click on the Order History tab.
If your order status is “Shipped” and your order hasn't arrived within the delivery window provided, please contact our Supply Management Team at 1-800-646-4633 and select menu option 2.
Our Supply Management Team is available to assist you Monday–Friday 8 a.m. - 6 p.m. CT.
How can I track my supplies?
How can I track my supplies?
Check your order status any time by signing in to your personal account on Diabetes.shop. Visit our support for step-by-step instructions on how to get your order status.
Locating Order Status Online
Check the status of your order by signing into your personal account on Diabetes.shop. Once you have signed in, click on the Order History tab. If you have recent orders placed, you will see a table with all of the important information. To locate your status, view the Order Status which will list a brief description.
Review additional order processing information.
Phone
Check the status of your order 24 hours a day by calling our automated phone system at 1-800-646-4633 and selecting option 2. If you would like to speak with one of our Supply Order Team members, call us Monday–Friday 8 a.m. - 6 p.m. CT
Where can I see my order history?
Where can I see my order history?
Order history can be found by signing in to Diabetes.shop and selecting Order history from the menu on the top left of the page.
Orders including insulin pumps or return/exchange orders are not displayed on the order history page.
Orders for products from other companies that were purchased through MiniMed can be found on the Third-party order history page.
What does target ship date mean?
What does target ship date mean?
The target ship date is the anticipated date that your order will ship from MiniMed. The target ship date is based on your last shipment date and product quantity, as well as insurance guidelines. This is not a guarantee of the order shipping on these dates.
How can I pause/resume an order?
How can I pause/resume an order?
For scheduled orders that have not yet been created, you can pause shipments, by product, until a future date or indefinitely. For scheduled orders that have been paused, you can resume shipments at any time, by product. To view and adjust settings on your scheduled orders, please visit the Scheduled orders page.
For orders that are in process, you cannot pause or resume shipments. However, you may cancel the order.
What does ‘In process’ status mean?
What does ‘In process’ status mean?
When an order is 'in process,' this means we are actively gathering documentation and other information required to to complete your order. For more information, visit our support to learn how to get your order status.