TechBytes

Hi, I’m Ali Dianaty, Chief Product & Technology Officer for MiniMed and I’m excited to introduce a new way to keep you informed about the technology you rely on every day for your diabetes management.

 

We’ll use this channel to share timely updates on known issues, fixes in progress, and system status updates, including CareLinkTM outages that have the potential to interrupt your experience.

 

Android OS Update
March 30, 2026

Following a recent Google Pixel Android operating system update, users of our MiniMedTM Mobile app experienced difficulty pairing their Instinct sensor to their MiniMedTM 780G pump. A quick update on this issue and what we’re doing:  

  • We immediately engaged Google to work on a fix. Google engineers have confirmed they are actively working on a resolution and expect an update to be released this week.
  • We shipped App Manager devices to impacted customers to bridge the gap.
  • Our engineering team is strengthening our collaboration with Google to ensure faster communication and response on behalf of our customers moving forward.
  • Our internal teams are evaluating longer term strategies to improve resilience to future software updates and maintain the reliability our users expect.

We recommend checking back here for information before installing these kinds of updates in the future. We will work to test updates in advance when possible in accordance to rigorous quality standards and immediately look into solutions once we’re made aware.