If you use the MiniMed^TM 780G system with Instinct sensor, you only need an App Manager if your smartphone is not compatible with the MiniMed Mobile app and/or your insurance plan requires that we include it as part of your sensor order.

You may have received one because your insurance plan required us to send it to you. If you have your own compatible smartphone and don’t need to use it, keep it as a backup. You can use the accessory to help pair your sensor with your pump.

First, check to see if your phone is compatible. Then reach out to our Inside Sales team at 1-800-646-4633, option 3.

No, it can only be used with the MiniMed^TM Mobile app and Medtronic-approved device management tools. Non-therapy features like texting and other apps are disabled.

We recommend charging it every few days, depending on how often it’s used. Before you change the sensor, make sure it’s charged.

To set up your App Manager, plug it in and make sure it's fully charged.

Once charged:

1. Press and hold the power button on the right side of the App Manager device until screen turns on.
2. Swipe up when the prompt appears and then enter the default PIN: 123456. (The PIN can be changed later.)
3. Then connect to Wi-Fi. Tap    (to the left of MiniMed).
4. Tap Wi-Fi in the settings menu. Tap      to turn Wi-Fi on, if it is not on.
5. Select a secure Wi-Fi network from the list of available networks and follow the prompts. (To connect to public WiFi, additional steps may be required by the service provider. You may even need to connect to someone’s personal Hot spot or other internet mechanism before you’re able to connect.)
6. Confirm “Connected” appears under the current network.
7. Tap  <   to return to the settings menu.

We also recommend confirming that Near Field Connection (NFC) is ON. This will follow the same steps as Wi-Fi and Bluetooth.

If you don’t have a regular Wi-Fi connection (like at home), plan to keep the app open in the background after initial set up. We recommend asking someone to share Wi-Fi from the Hot spot on their smartphone while you set up or scan a sensor, or plan to connect to a public Wi-Fi (like an office, clinic, or retail space). Connecting to public Wi-Fi may require additional steps like entering the Wi-Fi name and password and/or accepting terms and conditions. 

When you first open your App Manager, the default PIN which must be entered to unlock the device. There will be times that the PIN may need to be changed. To change the PIN:
1. Tap   on the home screen (to the left of MiniMed). 
2. Tap Settings. 
3. Tap Screen Lock. 
4. Enter the current PIN. This will either be the default PIN of 123456 or previously created PIN, if it’s already been changed.
5. Tap PIN. 
6. Enter your new PIN twice. 
7. You will see the settings menu when your PIN has been successfully updated. Use this new PIN when prompted.

In addition to the PIN, biometric methods, such as fingerprints and face unlock may also be used.

If you change the default pin (123456) and can't remember your new one, a reset may be required. If you enter the wrong PIN 10 times, the device will be locked out and you need to contact 24-Hour Technical Support at 1-800-646-4633, option 1.

You only need to connect to a Wi-Fi connection before you use the app to pair your Instinct sensor.

You will see a message that says “No Internet Connection” if the app closes and needs to be restarted. Confirm Wi-Fi is on, the Wi-Fi password is correct, and move closer to the router.

Ensure NFC is enabled before attempting to start the Instinct sensor. (Tap the icon > Settings > Connections > Tap NFC). It’s best to scan the sensor near the middle back of the phone, where the NFC reader is found. For the steps to insert and scan your sensor, follow the steps here.

The “Scan Error” message occurs when the app is unable to scan your Instinct sensor. Try scanning the sensor again near the middle back of the phone. During the scan, make sure you aren’t touching any buttons on the device or screen, and move the phone around slowly if needed. Proximity, orientation, and other factors like a bulky or metallic case can affect performance. If “Scan Error” continues after repeated attempts, contact the 24-Hour Technical Support team at 1-800-646-4633, option 1.

Press and hold the Power button and Volume Down button simultaneously for a few seconds, then tap "Restart" on the screen when prompted. If you’re still having issues, contact 24-Hour Technical Support.

Evaluation for replacement devices will be conducted by 24-Hour Technical Support.

In some cases, like when you call Technical Support, we might ask for your serial number. To access it, remove the phone case and look under the address for the letters “SN” followed by 8 numbers.