Billing

When to expect a bill

We work closely with your insurance company to make sure you are taken care of. Since every insurance company is different, expect it to take 75-90 days after you receive a new device and supplies to receive your first bill. If you purchased any accessories, and have asked to be billed directly, there will be a separate statement for these items.

If your insurance company needs more information, this may take longer. Your final out-of-pocket cost will depend on the balance from your insurance company after we have worked with them on your behalf.
 

How to read your bill

  1. Date the statement was printed
  2. Summary of your account balance
  3. Important messages and reminders
  4. The status of your account
  5. Contact the Patient Financial Services Team at 1-800-646-4633,
    select option 4
  6. Your payment options
  7. Area to complete if paying by debit or credit card
  8. Check this box if providing updated address or insurance information on the back
  9. Total amount due including any previously unpaid balances
  10. Your unique Medtronic identification number
  11. Date payment is due
  12. Make checks payable to "MiniMed Distribution Corp." and mail to this address
  13. Name of person financially responsible
  14. The date for services provided
  15. The invoice number for a specific date of service
  16. The payer who was billed
  17. Items provided to you on a specific date of service
  18. Amount paid by your insurance for a particular claim or date of service
  19. Amount you have paid Medtronic for each individual claim or date of service
  20. Complete this section if you need to update any personal or insurance information.

Important: If updating information, check the box on the first page (Item 7)

Medtronic bill page 1
Medtronic bill page 2

How to pay

Online Bill Pay

Our online bill pay is simple, secure, and available to you anytime you need it. There, you can:

  • Access your MiniMed statement information 24 hours a day, seven days a week
  • Use your Visa, MasterCard, Discover, or American Express checking/savings account to pay your balance online

New to online bill pay? You can access the portal through Diabetes.shop. Simply log into your account and select Bill pay from the menu.
Need to create an account? Go to Create an account to register.
 

Mail payment

Debit or credit card
Pay with a debit or credit card by following these steps:

  1. Fill in the required information in the Account Status section on your bill
  2. The type of card: Visa, MasterCard, Discover, or American Express
  3. Card number
  4. Signature code (the 3-digit security code listed on the back of your card)
  5. Signature
  6. Expiration date
  7. Tear off the bottom piece of the bill
  8. Put it in the envelope that came with your bill, making sure the address is visible in the clear window

Check or money order
Make your check out to: MiniMed Distribution Corp. and send to the following address. Note that any correspondence related to your billing statement may also be received at this address.

The mailing address is:
MiniMed Distribution Corp.
13019 Collection Center Drive
Chicago, IL 60693-0130

Also make sure to include your account number on the memo line of the check, located on your billing statement. 
If you don't have a copy of your billing statement, a Patient Financial Team Member can look it up for you Monday–Friday, 8 a.m.–6 p.m. CT at 1-800-646-4633 and select option 4.

 

Pay by phone

You can pay by phone Monday–Friday, 8:00 a.m.–6:00 p.m. CT by calling 1-800-646-4633 and select option 4. You will need the customer’s MiniMed account number and date of birth to access this option.

When you call, be prepared to provide:

  1. The type of card: Visa, MasterCard, Discover, or American Express
  2. Name on the card
  3. Expiration date
  4. Debit or credit card number
  5. Security code listed on the back of your card

Financial assistance

Insurance glossary