MiniMed Flex frequently asked questions

The MiniMed^TM Mobile app works with the MiniMed^TM 780G and MiniMed^TM 770G systems. You can use it to view your pump and sensor data on your smartphone.
 

The MiniMed^TM app works with the MiniMed Flex^TM system. It acts as both the display and controller for your pump. You can use it to boluses, adjust settings, view pump and sensor data, and manage alerts from your phone.  

No, the MiniMed Mobile app only works with the MiniMed^TM 780G system and the MiniMed^TM 770G system. To use the MiniMed Flex system, you will need the MiniMed^TM app.

Yes, the pump is fully functional while it's charging and you can charge it while you're connected or disconnected.

Yes, you can charge your pump for as little or as long as you’d like, based on what works best for your routine. You do not need to wait until the battery is low or fully charge it each time.

The MiniMed Flex^TM pump has only been tested using the charging components provided by MiniMed^TM (charger, charging cable and power adaptor) so we can't provide performance information of other charging components. 

The Apple Watch can be used with the MiniMed Flex^TM system. You can use the watch to see your pump and sensor data. You will need to use the MiniMed^TM app on your compatible mobile device to deliver a bolus or clear alerts. In addition, there may be a brief delay before your watch app shows the most current information.  

The Apple Watch is designed to be a secondary display. This means you can use your watch to see your pump and sensor data however you cannot take any action from the watch. Bolusing and clearing alerts need to be done directly from the MiniMed^TM app.  

No, data goes from the phone to the watch. If the phone is not in range, then the Apple Watch will not receive or display data from the MiniMed^TM app.  

Your pump will continue delivering insulin based on its most recent settings. If you are using SmartGuard^TM technology, automated insulin delivery will continue as long as your sensor stays connected to the pump.

Because MiniMed Flex^TM is designed to be controlled through a phone, you will need a phone to use your pump. We recommend you download and login to the MiniMed app on a new compatible phone as soon as possible.

If you need help, get support on the pairing and unpairing process. Once paired, your insulin delivery and glucose alert settings will automatically load, so you won’t need to enter them again.

Your MiniMed Flex^TM pump will continue to deliver insulin based on your most recent settings and mode. In SmartGuard^TM mode, if your sensor is connected, the system will continue delivering automatic basal insulin and auto correction doses. In Manual mode, it will continue your programmed basal insulin. You'll also receive light and sound alerts from your pump based on your settings.

However, without your phone, you won’t be able to give a bolus or manage alerts. For the best and safest experience, try to keep your phone within 20 feet of your pump whenever possible.  

No, to deliver a bolus you need to use the MiniMed app on a compatible phone.

The pump, sensor and mobile device use Bluetooth to communicate and will communicate within a 20-foot range. If there is any trouble with communication, try moving devices within 6 feet of each other.  

When using the Instinct sensor, it’s important to wear the Instinct sensor and the pump on the same side of the body so that they are in line of sight of each other. The infusion set can be worn on either side.