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If you notice a change in your device, please contact 24-Hour Technical Support at 1-800-646-4633, option 1. Our support team will work with you to ensure your therapy stays on track.
Replacement warranty
MiniMed provides a Replacement warranty to people purchasing a new device. Our Replacement warranty allows you to use your device knowing that we’ll be here to support you should something happen.
Below you’ll find the standard Replacement warranty periods offered for MiniMed products. Replacement warranty terms can vary by model, insurance provider, and international location. If you would like more information on your specific model, please review your product’s user guide for complete details and full warranty terms.
Using an in-warranty device helps provide the best possible experience because it plays a big part in optimal device performance. To check your device’s warranty status and review upgrade options for out-of-warranty devices, sign in to your MiniMed account.
Insulin Pump
4-5 years
Transmitter & Charger
1 year
Infusion set
1 year
Check how much longer is left on your Replacement warranty.
For optimal device performance, make sure your devices are in warranty. Check the Replacement warranty status of your insulin pump and transmitter online by signing in to your MiniMed account. If you’re out-of-warranty, you can easily request an upgrade to begin with just a few clicks online.
You can also update your contact information online so our team can better connect with you to discuss available options and out-of-pocket cost.
MiniMed will support you if your current device no longer works, but taking a moment to give it a once-over is always a good idea to avoid therapy interruptions. If you are experiencing any unexplained alerts/alarms or see a crack or scratch on your device, contact our 24-Hour Technical Support team at 1-800-646-4633, option 1, 24 hours a day, 365 days a year, to discuss your options.
Frequently asked questions
Who should I contact if I experience a change with my product or my product no longer works properly during my Replacement warranty?
Who should I contact if I experience a change with my product or my product no longer works properly during my Replacement warranty?
What happens if I need to use my Replacement warranty coverage?
What happens if I need to use my Replacement warranty coverage?
If our support team determines you are in need of a replacement, we will send you a replacement via mail. You'll likely be expected to return your old device.
Can I extend my Replacement warranty?
Can I extend my Replacement warranty?
MiniMed does not sell extended warranties.
I own a device outside of the United States. Is my Replacement warranty the same?
I own a device outside of the United States. Is my Replacement warranty the same?
Warranty terms vary across international locations. Please contact your local MiniMed office for warranty information. Visit our International contact list for information for your country.
Does my belt clip have Replacement warranty coverage?
Does my belt clip have Replacement warranty coverage?
No, belt clips do not have warranty coverage. If your belt clip is no longer working, you may qualify for a replacement. Visit our replacement page to learn if you are eligible.
Do I get money back if I have to use my Replacement warranty coverage?
Do I get money back if I have to use my Replacement warranty coverage?
No. Should you need to use your warranty coverage, MiniMed will provide a replacement.
Does my Replacement warranty period reset if I get a replacement device?
Does my Replacement warranty period reset if I get a replacement device?
No, your warranty does not reset if you receive a replacement device. Your original warranty date will transfer to the replacement device.
What do I do when my Replacement warranty expires?
What do I do when my Replacement warranty expires?
When using a device beyond its recommended use, your experience could be negatively impacted. If you are experiencing a change in your device’s functionality, please contact 24-Hour Technical Support immediately at 1-800-646-4633, option 1. To learn more about your options for upgrading to newer technology during or after your warranty period, please visit our device upgrade page.
I have Medicare insurance. What is the length of my pump Replacement warranty?
I have Medicare insurance. What is the length of my pump Replacement warranty?
Customers with Medicare insurance will likely have a different warranty length than our standard coverage. Please sign in to your account to check your warranty status.
Are there programs that can help lower my out-of-pocket cost when I upgrade to an in-warranty device?
Are there programs that can help lower my out-of-pocket cost when I upgrade to an in-warranty device?
Yes, we offer multiple financial support programs. Depending on the device and your individual needs, offerings will vary. We are happy to partner with you to determine your options. If you’re interested in upgrading your device, sign in to your account or give us a call at 1-800-646-4633, option 3 (Monday - Friday, 8:00 a.m. to 7:00 p.m. CT).