Supplier Purchasing, Payables, and Processes

Announcement:
As part of the MiniMed separation, Diabetes suppliers must establish MiniMed as a new entity in their internal systems to ensure readiness for transactions starting March 1. Below, Diabetes suppliers will find resources containing the new MiniMed legal entity information needed to support this setup process. A link to the formal communication previously issued to Diabetes suppliers is also included. If you have any questions, please contact our Supplier Support Team at: rs.suppliercommunications@medtronic.com
 

Resources
February 2026 Diabetes Supplier Communication
New MiniMed Legal Entity Information

The guidelines below outline the ordering, invoicing, and payment processes that ensure invoices are processed efficiently and paid on time.

Direct versus indirect goods and services
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By necessity, many of our MiniMed processes vary between purchases for direct versus indirect goods and services:

  • Direct goods are raw materials, parts or sub-assemblies used to assemble, manufacture, or package a finished end customer product.
  • Indirect goods and services are not part of a finished end customer product, with the exception of indirect goods and services used during research and development.

Please note that depending on whether you supply us with direct or indirect goods and services, this will affect:

  • Method of PO placement.
  • Who to contact for questions or changes on the purchase order and your vendor master record, etc.
  • Supplier quality requirements as part of your relationship with us.


If you are a supplier of direct goods or services, you will likely be aware of this as part of the more rigorous on-boarding process for quality purposes. If uncertain whether you provide MinMed with direct or indirect goods and services, please reach out to your MinMed requisitioner, buyer, or category manager.

Submitting quotes or SOWs
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When submitting a quotation or statement of work (SOW) to your MiniMed contact, make sure you are using the newest MiniMed SOW template provided to you by Supply Management for the current project and your quote or SOW includes:

  • The mailing address for the MiniMed legal entity.
  • All pertinent company details (name, address, value-added tax identification number (VAT), and back details, etc.).
  • A reference number, date when quotation expires, and a named contact person.
  • Items/services as agreed upon with your MiniMed contact and does not contain any unpriced elements.
  • Relevant cost components (shipping, customs, warranties, etc.).
  • Currency and any applicable VAT or tax rate(s).
     

If you have a master agreement with MiniMed for the products or services requested, a separate quotation may not be required for every related purchase order. Work with your sourcing/supply management contact to confirm the process you should follow. 

Ordering process
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The standard ordering process is as follows:

  • A Purchase Order (PO) is required before any work is started for MiniMed.
  • For direct material purchase orders: Please contact your respective MiniMed Buyer (see PO).
  • For indirect purchase orders: Once your MiniMed contact receives your quotation or SOW, they will initiate a purchase requisition. After the purchase requisition is fully approved, a PO is created and sent to you. All PO's for MiniMed will be emailed via email address provided at the initial vendor setup.
  • The PO displays the MiniMed entity, where to ship goods/perform services, and where to send the invoices for payment.
  • Services rendered on a reoccurring basis will receive a PO for a predetermined timeframe.
  • Verify your own company name and address on the PO, comparing it to the company name and address used on your invoices. Alert the MiniMed buyer of any discrepancies.
  • All packages, packing slips and invoices must be plainly marked with a PO number.
  • MiniMed terms and conditions, as referenced on the PO, are located on our supplier resources page.

 

Invoice payment requirements

You must provide a MiniMed purchase order (PO) number for payment.

  • MiniMed does not pay invoices without a PO. If an invoice does not have a pre-approved PO number, it will be rejected without payment. A PO must be received from your MiniMed contact before work begins.
  • On exceptional occasions, an alternative payment process (for example a P-card) can be agreed upon. This can only be authorized by the sourcing/supply management team and accounts payable team.

Price change policy
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At MiniMed, managing costs is not just a goal but a fundamental principle that drives our success. Mitigating cost increases is crucial to maintaining our performance and delivering value to our customers and patients. As part of our commitment to excellence, Global Supply Management (GSM) prioritizes effectively managing and controlling material pricing with our supply base.

We have established a documented price change policy to ensure transparency, fairness, and consistency in supplier pricing interactions.

Key Aspects of the Price Change Policy

  • Suppliers must use MiniMed's standard price change template for all submissions.
    • A member of the GSM team will send the standard price change template upon notification of your request for a price change.
  • Upon receipt of a completed price change request, MiniMed will have a 90-day assessment period for a thorough evaluation and consideration.

  • Price change request evaluation includes merit, rationale, and alignment with our cost management objectives. Other considerations include market conditions, cost drivers, and operational impacts.

  • No price changes will take effect until your MiniMed representative contacts you.
    • Your GSM representative will contact you to confirm the approved changes and effective dates or notify you of rejection and the next steps.
       

Should you have any questions, contact our team at RS Price Management for support.

Thank you for your continued partnership and support of this new policy.

Delivery
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Shipping on behalf of MiniMed, including suppliers and third-party logistics (3PL), must utilize MiniMed Blue Yonder (BY) Transportation Management System (TMS) when MiniMed is liable for freight costs or have legal liability for in-transit product.

The MiniMed BY TMS is a software platform that helps MiniMed manage transportation logistics across all modes of transport. MiniMed BY TMS delivers:

  • Consolidate freight, eliminate redundant systems, and improve ease of work to Drive Operational Efficiency
  • Increase data capture to enable Shipment Visibility and utilize analytics to drive faster decision making to enhance performance
  • Enhance customer communication and improve partner governance to meet/exceed Customer Service Requirements
  • Manage transportation costs across all modes to generate the best value driving sustainable cost savings

Invoicing process
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When submitting an invoice, please keep these requirements in mind:

Timing: Submit your invoice on the creation date and after shipment of the goods or when services are complete. Payment against an invoice will not be rendered prior to delivery of goods or receipt of service.

 

Information contained:
Your invoice must:

  • Include the MiniMed purchase order (PO) number.
  • Be addressed to the correct MiniMed legal entity (“Bill To”) as listed on the PO.
  • Meet the regional standard invoice requirements (as outlined in the “Invoice Requirements” attachment below).
  • Fulfill the statutory legal requirements.

If an invoice is missing any required information (per the various requirements documents linked below), including the correct “Bill To” address or PO number, it will be rejected.

 

Submission
Submit invoices in PDF format to the email reflected in the “Bill To” details on the PO. If you support multiple MiniMed businesses, the “Bill To” address may be different. When submitting:

  • Do not cc other email addresses.
  • Do not include links in the body of the email.
  • Only include one invoice per PDF, maximum size 10 MB per email or 50 pages per PDF.
  • Include supporting documentation for the invoice in the same PDF file as the invoice.
  • All relevant information (PO, supporting documentation, communication, etc.) must be stated either on the invoice or attached in the invoice files — emails or other files are disregarded.
  • Submit your invoice only once. For example, if you send it by email, you should not send a hard copy. Invoices sent more than once will be ignored and removed from our system.
  • Invoices should only be sent in hard copy when electronic invoicing is not possible.
  • If the “Bill To” email address is unclear, please confirm the correct invoice email with your MinIMed contact prior to sending the invoice.

 

Emails for invoice submission:

Note: Kofax import connector (KIC) is directly linked to our general email boxes, for example, invoice@medtronic.com and due to this, we cannot support encrypted files.

  • There are no configuration settings in KIC for importing encrypted PDFs.
  • It is not possible to import encrypted PDFs and convert them to TIF.
  • You must first un-encrypt the PDF before importing it to KIC.


Payment terms
MiniMed has a corporate standard payment term policy of Net 90 days. These payment terms will be applied unless previously agreed in writing or prescribed by local legal regulations.

You will find the applicable payment terms on your purchase order.

 

Questions
Inquiries regarding the status of your invoices should be sent to the appropriate accounts payable (AP) contact. Support is provided in English only. If local language support is needed, please reach out to your primary contact within MiniMed.

Downloads

Changes
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  • For indirect material or service orders, please send your change to the Indirect Purchasing Center (IPC) contacts listed above in “Ordering process”.
  • For direct material orders, please contact your MiniMed representative (responsible purchasing agent) listed on the PO. 
  • Bank changes: It is important to notify us upfront in a timely manner so that we can process your change in a correct way, on time and avoid payment delays. These changes may be subject to an independent validation where a MiniMed employee reaches out to a known contact person in your company to confirm the change. In these cases, we ask for your cooperation or the request cannot be processed.

Credits
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Suppliers billing to a MiniMed US entity: Credit memos not related to inventory/direct material need to be emailed to rs.usap@medtronic.com.


Evaluated Receipt Settlement (ERS) credit memos should not be sent for inventory/direct material returns. Monthly Statements with open credit balances need to be sent to rs.apinquiry@medtronic.com.