Some older phones that work with InPen^TM may not work with MiniMed Go. You may need a newer device. Try downloading the MiniMed Go app now. If your phone is not compatible, the app will warn you on opening.

If the app informs you that your phone is incompatible, check our list of compatible devices.

Yes, you can have both apps on the same device. However, the InPen smart insulin pen should only be paired to one app at a time. Make sure you remove the InPen from the InPen app when prompted during the MiniMed Go app setup.  

MiniMed Go is only compatible with Simplera^TM and Instinct^TM sensors. It is not compatible with Dexcom G6 or G7. Select one of our sensors for real-time CGM connectivity. Visit our website to explore CGM options. 

You may continue to use InPen^TM app for the time being, but we recommend that you migrate to MiniMed Go as support for InPen app will be discontinued soon.

You can have both apps on your device, but you should only be using one app at a time for your insulin therapy.  Your InPen should only be paired to one app at a time. We recommend removing your InPen app after you have completed setup of the MiniMed Go app. 

No, your InPen insulin settings will not automatically transfer to MiniMed Go.  Use this link to convert your current InPen settings into compatible settings you can enter into the MiniMed Go app.

Yes, your current InPen works with the MiniMed Go app. During the MiniMed Go setup you will be asked to remove it from the InPen app before pairing it to the MiniMed Go app. 

Follow these steps when prompted: 

1. Open the InPen app
2. Tap Settings
3. Tap My InPens
4. Select the InPen you wish to pair for use with MiniMed Go
5. Tap Remove

During device setup you will be prompted to dial and dispense the pairing amount displayed within the app (NOTE: pairing amounts should never be injected into a person). During this step you will have the option to leave the cartridge installed, or you can remove the cartridge. 

If you choose to remove the cartridge, follow these steps: 

1. Remove cartridge holder and insulin cartridge. 
2. Dial and dispense the pairing amount shown in the app. 
3. Complete InPen pairing. 
4. Partially rewind the InPen screw until your insulin cartridge and cartridge holder can be attached again.
5. Prime your InPen until you see insulin drops.

Up to 90 days of doses taken with your InPen will move to the MiniMed Go app when you pair your pen. Doses that were manually logged in the InPen app will not move to MiniMed Go. 

IMPORTANT: If you have changed a “dose” to a “prime” (or a “prime” to a “dose”) in the 5 hours prior to setting up your MiniMed Go app, you will need to manually change it again within the MiniMed Go app. 

The InPen app allows you to generate and view your reports. Before deleting your InPen app, it is recommended you connect your InPen app with your healthcare professional’s CareLink^TM Clinic so they can continue to review reports, or download your latest reports before removing the InPen app.  

No, use your current CareLink Personal account to sign in. This keeps your data and sharing settings the same.

Yes, if you already share data with your clinic through CareLink^TM, this will continue with MiniMed Go^TM, provided you use the same CareLink Personal account as before. No need to reconnect.  

If you are physically in a clinic with your healthcare professional (HCP), you can share your data by entering your CareLink^TM Personal username and password into their computer. Otherwise, if you provide your HCP your CareLink^TM Personal username only, they will be able to send you a request remotely to share your data. 

Yes, you can view reports for Simplera^TM, InPen^TM, and MiniMed Go^TM in CareLink Personal.

You can only be signed in to one app at a time with your CareLink account. If you log into a second app, you will be logged out of the first.

If your phone works with the Simplera^TM app, it should work with the MiniMed Go app.  Try downloading the MiniMed Go app now. If your phone is not compatible, the app will warn you on opening.

You will need a new monitor for MiniMed Go^TM. Contact your MiniMed representative to transition to an updated monitor, now called an “App Manager.”

Yes, you can download and use both apps on the same device. However, you can only be signed into one at a time with your CareLink^TM Personal account. If you sign into one app, you’ll be automatically logged out of the other app.

To minimize the number of times you have to log in, we recommend that you do everything you need in Simplera app, such as writing down alert settings and/or the sensor serial number and code, before logging into the MiniMed Go app.

No, your historical sensor data and alert settings from Simplera CGM will not automatically transfer to MiniMed Go app. When setting up MiniMed Go app, you will have the option to use default glucose alert settings or to customize these alerts to your preferred settings.

If you have alert preferences you want to use, you can document them using the provided forms to help you during setup.

Your Simplera sensor glucose data and logbook entries will be saved in your CareLink^TM Personal account and can be seen in reports, but it won’t be available in the MiniMed Go app itself.

When you set up your MiniMed Go app, log in using the same CareLink Personal account that you used for Simplera app to ensure any new data continues to save to the same CareLink Personal account as before.

Yes! You can pair your existing sensor to MiniMed Go. If you do this, about 12 hours of your recent sensor data will show up in the new app. The sensor will not need to warm up.

Follow these steps when you’re ready to remove and re-pair your Simplera CGM with the MiniMed Go app: 

1. Open Simplera app
2. Tap Sensor 
3. Tap on the active sensor
4. Write down the sensor serial number and code
5. Remove the sensor from your phone’s Bluetooth list

NOTE: Step 5 will unpair your active sensor and prevent new SG alerts and alarms until the sensor has been re-paired with the MiniMed Go app. To limit gaps in sensor glucose data, wait to remove the sensor from your Bluetooth list until you’re ready to re-pair with the MiniMed Go app during the in-app setup. 

If the above steps do not work, contact MiniMed support at 800-646-4633 option 1.

Sync your data to CareLink^TM first to make sure nothing is lost. All your data will stay in the cloud even after you delete the app.

If “Sync to CareLink” is enabled, your system should already be automatically syncing to CareLink. However, to ensure one final upload, follow these steps to sync your Simplera data to CareLink:

1. Open Simplera app
2. Tap Settings
3. Tap CareLink
4. Tap Upload Now 

Yes, if you use the same CareLink^TM account, your care partners will continue to receive your data and alerts, even once you have migrated to MiniMed Go.

However, we recommend that your care partners review their notification settings in their CareLink Connect app after you have completed setup of your MiniMed Go app, as all notification settings will have turned back to their default values. Care partners should re-configure these alerts to their liking, as well as new ones such as Missed Dose and Correct High Glucose.