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Self-service sensor replacement
We’re sorry to hear you are experiencing a sensor issue. For a personalized experience, sign in to Diabetes.shop and request a replacement anytime.
Tips:
- Once you sign in, you’ll be asked a few questions, similar to what you would be asked if you were to give us a call.
- Have your sensor serial number or lot number ready before beginning the request.
- Once your replacement order has been placed, you will receive follow-up communications with shipment tracking details.
- Replacement sensors will ship within 5 business days or less. If you have less than two weeks of sensors and need a replacement sooner, call 1-800-646-4633 and ask to speak with Technical Support.