To scan your sensor, make sure you're using a compatible device and the appropriate app. You can either use your personal compatible smartphone or an App Manager from Minimed. For a list of copmatible devices and app details, visit this page.

• If using the MiniMed^TM 780G system, the MiniMed^TM Mobile app is required to start and scan the sensor on a compatible device. The pump should be on the home screen with no active alerts, or bolus delivery before scanning.
• If you are using the MiniMed^TM Go system, the MiniMed^TM Go app is required to start and scan the sensor on a compatible device.
• If using another MiniMed insulin pump system, the MiniMed app is required to start and scan on a compatible device.

The Instinct sensor is indicated for wear on the back of the upper arm. Wearing the sensor in other locations has not been evaluated and may affect performance.

The Instinct sensor sends glucose updates more often than other sensors. If you’ve used another sensor before, you may notice that your sensor graph looks bumpier and less smooth. You may also see more trend arrows. There’s no need to worry! These changes in how the data looks do not change how SmartGuard works or gives you insulin. SmartGuard still works the same to automatically adjust your insulin and help keep your glucose levels on track.

Gaps or dotted lines in your SG graph usually mean your sensor and pump briefly lost their wireless connection. Both devices are designed to reconnect automatically, and short interruptions do not disrupt your therapy. 

SmartGuard technology is designed to operate safely, even if communication between your pump and sensor is temporarily interrupted.

If the pump and sensor are disconnected for 30 minutes or longer, your pump will alert you with a Lost Sensor alert. When the connection is restored, any SG data collected during the interruption will appear on your graph as a dotted line.

This notification means that the sensor couldn't pair due to a connection issue. When this happens, use the MiniMed^TM Mobile app to restart the sensor. If the alert happens again, don't remove the sensor. Call 1-800-646-4633, option 1 support.

When this happens, use the MiniMed^TM Mobile app to restart the sensor. If the alert happens again, don't remove the sensor. Call 1-800-646-4633, option 1 support.

Here are a few helpful tips to remember when scanning a new Instinct sensor: 

Ensure NFC (near field communication) is turned on in your mobile device. This feature is used to pair your sensor to your pump. For iPhone users, the NFC antenna is always on. For Android/App Manager users, while NFC is often on by default, be sure that it is toggled on. You can do this by opening the settings menu and search for NFC in the search bar and toggle on.^†

Where and how you hold your phone matters. While scanning, make sure you don’t touch any buttons on the phone or the screen. Move your phone around slowly as needed to find the best position — proximity, orientation, and other factors can affect performance. (For example, a bulky or metallic case can interfere so remove the case before scanning.) For iPhone users, the antenna will be at the top of the phone. For Android users: NFC location varies by phone model. Check your phone’s online user guide. If the guide isn’t clear, follow the steps on the back to find the scanning spot.

You can also turn your phone off and back on and try scanning again. If you’re still having trouble, we recommend you try turning NFC off and back on. Instructions vary based on your phone, but they should be located where you find your Wi-Fi and Bluetooth settings. 

† Directions above vary depending upon device. Check your mobile device's online user guide for more info.

Sensor connection may be interrupted if the pump and sensor are not positioned to communicate clearly with each other. 

For best connection:

• Wear your pump and sensor on the same side of your body. Your infusion set can be worn on either side of the body. 
• Keep the pump and sensor within line of sight, with as little obstruction as possible. Clothing or body positioning can sometimes interfere with communication. 

Positioning the pump and sensor so they can “see” each other helps them communicate and share real-time information.

If your sensor disconnects from your pump:

• Move the pump closer to the sensor. 
• Wear the pump on the same side of your body as the sensor, ideally with a clear line of sight. 
• Avoid having your body or objects between the pump and sensor. 
• Separate your pump and sensor from other wireless devices that may cause interference or turn off interfering devices if possible. 

These steps can help minimize future connection interruptions. 

If you have additional concerns about your connectivity, please contact MiniMed for support at 1-800-646-4633, option 1.

Before insertion, the application area needs to be completely dry and should be free of soap, lotion, shampoo or conditioner. Consider shaving the application area, then make sure it’s completely dry. And if you lead an active lifestyle, select a sensor site on the back of your upper arm that minimizes the risk of the sensor being knocked off. 

Once you’re wearing it, be careful not to catch it on objects (like a doorway) and try not to play with, pull, or frequently touch the sensor. Be careful during everyday activities like undressing so that it doesn’t catch on undergarments. And after a shower or swim,^§ take extra care when toweling off and pat it dry. For more helpful tips, check out the sensor adhesion guide.

§ At the time of manufacture and when the reservoir and tubing are properly inserted, your pump is waterproof. It is protected against the effects of being underwater to a depth of up to 12 feet (3.6 meters) for up to 24 hours. This is classified as IPX8 rating. See user guide for more details. Do not take your Instinct sensor deeper than 3 feet (1 meter) or immerse it longer than 30 minutes in water. CGM readings may not be transmitted from the CGM to the pump while in water.

Overtape isn’t required. If you prefer to use overtape, the opening/hole in the center of the sensor must not be covered. Do not remove the overtape once applied until the sensor is ready to be removed. Learn more about tape products and prep wipes here.

Request a replacement online or call 1-800-646-4633 option 1.

There are two ways to request an Instinct sensor replacement: 

• Online through Diabetes.shop. Once logged in, the system will take you through the steps to request your replacement. 
• By phone by contacting MiniMed customer support at 1-800-646-4633, option 1. The support team will ask a few questions about the issue and guide you through the next steps.

No, performance of the sensor when used with other implanted medical devices, such as pacemakers, has not been evaluated.

Yes. Instinct sensors are the only^¥ CGM sensors that can be safely worn during CT scans and X-rays with no impact to readings.

¥ Among patient-applied sensors.

Instinct sensors can be exposed to common electrostatic (ESD) and electromagnetic interference (EMI), including airport metal detectors. However, some airport full-body scanners include millimeter radio-wave, which you cannot expose your sensor to. The extent of these scanners has not been evaluated, and the exposure may damage the sensor or cause inaccurate results. To avoid removing your sensor, you may request another type of screening. If you do choose to go through a full-body scanner, you must remove your sensor. If in doubt about the type of security scan you are passing through, notify the Security Officer prior to proceeding through the airport security checkpoint.

You can safely have a 1.5T or 3T MRI exam while wearing your sensor if you follow the instructions in the sensor insert that came in the box with your sensor. Refer to the sensor insert for more details. 

Important safety information: Not following these instructions could cause injury. Leave your connected devices outside of the exam room. Sensor readings may not be accurate during the MRI. The sensor will start working normally again within 1 hour after the scan.

No, the Instinct sensor is factory calibrated and does not require or allow user calibration. When you enter a blood glucose (BG) value into your MiniMed system, it is not used to calibrate the sensor. Instead, the system uses the BG to verify sensor performance and ensure the system is operating as intended.​ The system will let you know if something needs to be done, such as another BG entry or a change sensor, to keep the system working appropriately. MiniMed systems are designed to keep you safe.

If your sensor glucose (SG) is lower than your blood glucose (BG), your MiniMed 780G system is still designed to keep your therapy safe and effective. 

This can happen sometimes, especially on the first day of wearing a new sensor. It is common for SG and BG numbers to be different during the first day with any sensor. 

If how you feel does not match your SG reading, use a BG check to make treatment decisions. Enter the BG value into your pump. The system will adjust insulin delivery if needed and will let you know if you need to do anything. 

SmartGuard technology is designed to work safely even when SG and BG numbers are not close. If the difference continues, your pump may ask for another BG so it can adjust and guide you on next steps. If the sensor needs to be replaced, the system will tell you.