Setting up your MiniMed Flex replacement pump

Your MiniMed FlexTM replacement pump requires a software update before you start using it. This ensures your pump is running the latest software version.

Before you begin, please note the following:

  • You’ll need a stable internet connection, preferably Wi-Fi, in order to complete the software update.
  • Keep your mobile device within 3 meters (10 feet) of the pump throughout the update process.
  • You’ll need to finish this software update process before you can start using your MiniMed Flex replacement pump.
  • Confirm that you are logged into CareLinkTM on your MiniMedTM app. You can do this my tapping the Profile menu icon from the Home screen, then tap Carelink. If you are not logged in, please do so now by using your CareLinkTM Personal account username and password.
  • Make sure Bluetooth is turned on.
  • After completing your software update, you will need to confirm your settings. Use this transfer settings form to write them down.

Important: Make sure your MiniMed Flex replacement pump and phone are fully charged before you start to update the software and set aside uninterrupted time (around 35 minutes in most cases) to complete the process.

How to update your software

1. Get ready

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Write down your current pump settings
You'll need to confirm that your settings transferred correctly after updating your pump. To do this, you will need to have your current settings written down. Use the settings transfer form to find and write down your settings.

 

Sync your data to CareLinkTM Personal
It is recommended to sync your existing pump data to your CareLinkTM Personal account before completing the update. This uploads your data to the CareLinkTM cloud making sure your recent pump data and current settings are saved. Use the MiniMedTM app and follow these steps:

 

  1. From the MiniMed app, tap 
  2. Tap Carelink.
  3. Tap Upload now and let the system complete the upload before leaving your app

 

Unpair your existing pump
You will need to unpair your previous pump before pairing your new replacement pump. Follow these instructions to unpair your old pump. Return to this page once the pump is unpaired.


Fully charge your pump before starting the update. If charge drops below 70%, the update cannot proceed. Your pump can remain on the charger during the update. 

2. Download the update

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Pair your new pump to the app

 

  1. In your MiniMed app, tap Devices.
  2. Tap Pair new device and follow the on-screen instructions to pair your new pump
  3. Once pairing is complete, check the pump for an update. Read the screen and tap Check for updates.
  4. Tap Continue.

 

Download the update
Downloading the software update can take up to 15 minutes. You may see your time remaining go up or down depending on your internet connection and phone use. It's important to keep the app open in the background. You can use other apps and phone functions. 

 

  1. Tap Update now
  2. Tap Download.
  3. Once the download is complete, tap Next.

 

Do not force close the app (for example, swiping the app window up on Apple iOS devices) during the download as this will cancel the download. You may otherwise continue to use your phone normally, including taking calls, answering messages, and using other apps.

3. Install the update

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Installing the software update can take up to 20 minutes. It's important to keep the app open in the background and to not touch any buttons on the pump. You can use other apps and phone functions.


 

  1. Read the Update ready for Install screen, then tap Next. Follow the on-screen instructions to complete the install process.
  2. Once the install is complete, tap Next.
  3. Read and acknowledge the items in the Post-update checklist. Tap Next.
  4. Once you receive the Update successful message, tap Continue.

4. Confirm your settings

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Once the update is complete, use your filled in settings transfer form to verify that your settings are the same. If you need more help, follow the links below:


 

5. Start your sensor

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Once the update is complete and you have confirmed your settings, it's time to start your sensor. Here are some resources on starting your sensor:

 

Additional resources

MiniMed Flex system software update guide

View step-by-step instructions on how to update your system software.

MiniMed Flex resources

Get additional support for the MiniMed Flex system.

Guides and manuals

Find user manuals and quick reference guides on how to properly use your products.

† A compatible device is needed to complete the software update. Check to see if your device is compatible. Don't have a compatible device? Contact MiniMed at 1-800-646-4633 to request an App Manager, a device with the MinMed apps preloaded so you can it with MiniMed products, including the MiniMed Flex pump.